everyone in hull cancel their broadband

[richardmyers]

Tech staff can request a port change, particularly if they think that your current port is faulty or that you would see a benefit by been on the newer equipment

"Dear Richard,

You are presently trained up at 2880/448 with interleaving of “0” on the connection.  The estimated average speed for your location is up to 3mbps . This information is obtained via our broadband speed checker located at http://www.karoo.co.uk/products/broadband/tools/broadband-speed-checker.aspx  Please be aware that this is an estimate and that as of this time we have no way of determining an exact speed for your property.

As you will see from the speed checker, it may be possible to get a slightly higher speed by moving to one of our new packages that take advantage of the adsl2+ technology.  Of course I would advise that before moving to one of these packages you check to see of your device is indeed adsl2+ compatible.  You can move to a new package if you want to by calling our customer services team on 602444.

As it stands at the moment you have not been placed any extended reach profile as per your fault report raised with us on 7th September 2009.

I hope that this email has been of assistance to you.

Kind regards,
EDITED OUT."

[Adrian]

They failed to mention the slower sync speeds and higher latency their old equipment provides Just looks like they are dangling the carrot to try and get you to move over to one of the newer, capped packages, which with your attenuation will be pointless.

Unfortunately it just depends who you get through to on the helpdesk, some of them know that moving you onto the new equipment would help you and others don't have a clue and stick to the script.

[richardmyers]

They failed to mention the slower sync speeds and higher latency their old equipment provides Just looks like they are dangling the carrot to try and get you to move over to one of the newer, capped packages, which with your attenuation will be pointless.

Unfortunately it just depends who you get through to on the helpdesk, some of them know that moving you onto the new equipment would help you and others don't have a clue and stick to the script.

aye, replied to them as you know... Now to wait and see what's said next.

[richardmyers]

They're sticking with ADSL2 being the only way forward for me Dang.

[Adrian]

Ahh well

[dylan]

The answer to any ADSL1 problem is to get the user signed up to a new 12 month ADSL2 contract. How predictable.

[Adrian]

Enough evidence can be provided that the newer DSLAMs perform better, in terms of offering higher connection speeds and much lower latency on the same line, than connected to an old DSLAM.

Perhaps the issue needs escalating.

[richardmyers]

Enough evidence can be provided that the newer DSLAMs perform better, in terms of offering higher connection speeds and much lower latency on the same line, than connected to an old DSLAM.

Perhaps the issue needs escalating.

Watch this space...

[richardmyers]

Enough evidence can be provided that the newer DSLAMs perform better, in terms of offering higher connection speeds and much lower latency on the same line, than connected to an old DSLAM.

Perhaps the issue needs escalating.

Watch this space...

Hat off to Karoo, they're telling the truth.

[richardmyers]

Okay to update everyone... KC have tested the line and found a fault which meant although my connection was stable, it was sapping SNR. Following various tests I'm now connected at 4032 kbps - bit of an increase to say the least! They also tested ADSL2, which would give me around 0.5mb increase; therefore definitely not worth it for me. An engineer is coming on 30th to fix the fault on the line, after that I should be stable at 4mb. Nice!

Full praise to Karoo for their work in investigating this issue, and to FriendlyKCEngineer for getting this moving.

[Adrian]

That's very good of them Glad it's sorted.