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gusgormen
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« Reply #15 on: December 18, 2009, 07:24:20 pm » |
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interesting, i've just had a chat with a karoo support guy about my poor speedtest. very nice and helpful.
ok here goes. i am on karoo max option one, with unlimited downloads
my line was set to 6.5mb but could only get 5.5mb, so he slowed the connection speed down to 5.5mb. to test my download speed he asked me to download a test file from karoo.co.uk (630kb/sec)(which is not filtered) and also one from apple.com (256kb/sec), my speed test read 1.1mb. He then changed me to karoo mid to test the connection, file from karoo was still (630kb/sec) apple was about 425kb/sec but my speed test was a whopping 5.5mb!
The new 1.1mb is much better than my previous 0.3/0.4 but knowing i can get 5.5mb is doing my head in. i want unlimited download as my son uses skyplayer and downloads games on his xbox, so i'm not prepared to go onto karoo mid.
it has been very frustrating for the last couple of months but now i know what the issue is (karoo max!).
c'mon sky or BT !
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superleeds27
Engineer
Broadband Provider: KC
Posts: 83
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« Reply #16 on: December 18, 2009, 07:27:11 pm » |
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Im on karoo max and have no problems eally, just torrent
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Adrian
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« Reply #17 on: December 18, 2009, 08:54:41 pm » |
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Just shows they are throttling the old packages more then...
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1070
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« Reply #18 on: December 18, 2009, 11:52:11 pm » |
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A few people have suggested that the old Karoo packages are being heavily shaped in order to force people over to the new packages. Such behaviour is tantamount to bullying to be honest.
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Karoo Pro 1 Customer
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richardmyers
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« Reply #19 on: December 19, 2009, 12:02:03 am » |
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It doesn't surprise me, as much as they are putting on a face publicly they are still dirty old Karoo behind closed doors.
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Richard Myers - Billing/CS Rep For Hire NextGenUs Customer:   |
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Adrian
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« Reply #20 on: December 19, 2009, 10:57:38 pm » |
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Noticed a few of the above posts appear on twitter. Web downloads, bittorrent, usenet, Youtube and other media services have been around for years, and were certainly around when the MAX packages were available. Therefore download speeds between the MAX packages and new ADSL2+ packages shouldn't be any different, they are just been more heavily shaped. The connection type, whether that be ADSL or ADSL2+ makes no difference to the download speeds IF the connections are the same speeds.
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1070
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« Reply #21 on: December 20, 2009, 01:21:21 pm » |
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Hi mate, all of the posts on this forum go to twitter.
Dyls
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gusgormen
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« Reply #22 on: December 20, 2009, 07:48:21 pm » |
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what the karoo techie did tell me was that www.karoo.co.uk is not shaped at all, so goto downloads and download one of the test 50mb or 100mb files and see what kb/sec your connection can achieve. then try a download from apple.com and you can see what kb/sec you get from there and see how much shaping occurs. however when they tested mine at karoo mid, the download speed changed slightly on apple, but it was the speedtest that showed a massive increase. i'm still not happy with my current conenction, and dont want mid, and i dont want to pay £30 for pro. i dont want to be resticted to only 10gb per month, they told me i often go above that limit. i'm going to try a three dongle next week, you can get 15gb download on them for £15/month, and if i get better than 0.6mb on an evening then bobs your uncle, and goodbye karoo. anyone know when bt can come into the area yet? |
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Adrian
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« Reply #23 on: December 20, 2009, 11:08:12 pm » |
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We understand what they did and what the tests showed, but all it really shows is that bandwidth is shared out differently between the old and new packages. In regard to BT or anyone else entering the Hull market, there are a few factors to look at... KC have the licence for Hull and surrounding area so any company wanting to supply telephone or Internet services would have to resell KC Wholesale services (the same as BT), at the moment there are only a few reselling telephone services and a few reselling internet services. The other option for a company wanting to enter the Hull market is Local loop unbundling (LLU) which would involve the company installing their own equipment (such as ADSL DSLAMs etc...) into KC exchanges in order to supply a service. In order to do this they would need to have their own backhaul link back to their own network, or use a KC data service to move the data back to their network. No one has chosen to do this yet. In terms of the telephone line resellers, I think there is Nexus and Cobus communications, and for Internet services there is Air Net Services, also Azzuri but I think they only supply to businesses. KC have to play by most of the same Ofcom rules that BT have to play by, as such most of the KC wholesale services and data services for access to the network etc... are the same price as BT, as per the rules set out by Ofcom. This means that KC are not preventing anyone coming in and selling telephone and internet access but that the other companies, at present, are not interested. I believe the Hull and surrounding population equates to <1% of the UK population, therefore could be considered "not worth the hassle". Especially if you're a PLC used to doing things the "BT way", service agreements, contracts etc... That about sums it up  Project Novo etc... "tieing" is a different story |
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« Last Edit: December 20, 2009, 11:17:38 pm by adriandaz »
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1070
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« Reply #24 on: December 21, 2009, 12:35:34 am » |
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Karoo responded to us via Twitter to answer claims that they are shaping the old services... No changes on max, the perceived decrease in speed is mainly due to customers using more bandwidth-intensive applications such as video streaming which were not available when the Max packages were designed, the latest packages will perform better when there is more traffic on the network - sorry for the long response! Hmmmmm..... |
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richardmyers
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« Reply #25 on: December 21, 2009, 12:58:44 am » |
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Karoo responded to us via Twitter to answer claims that they are shaping the old services... No changes on max, the perceived decrease in speed is mainly due to customers using more bandwidth-intensive applications such as video streaming which were not available when the Max packages were designed, the latest packages will perform better when there is more traffic on the network - sorry for the long response! Hmmmmm..... Bullshit response given that their own staff are showing people that the new service is less-shaped... |
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Richard Myers - Billing/CS Rep For Hire NextGenUs Customer: |
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mrX
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« Reply #26 on: December 21, 2009, 10:05:34 am » |
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I was always under the impression that the new packages were 'less shaped' due to the fact they imposed the download caps to compensate for it. Taken from the karoo site about the lite, mid, pro tariffs.
Why are Karoo Lite, Mid and Pro better than Karoo Max?
In addition, unlike Karoo Max, Karoo Lite, Mid and Pro are subject to very little Performance Management (or "traffic shaping"). In fact, there will be no Performance Management on the most common forms of internet traffic, such as browsing, emailing, streaming, downloading and uploading.
What download speeds will I get?
Karoo Lite, Mid and Pro give customers the best possible download/browsing speed on their line, since we do not traffic shape the most common types of internet traffic such as browsing, emailing, video streaming and downloading. However, your broadband connection will still be liable to natural contention during busy times.
Please note that, in order to minimise the effects of natural broadband contention for the majority of our customers, we may still give lower priority to peer-to-peer (file sharing) and newsgroups traffic during busy times.
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bashdabish
Guest
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« Reply #27 on: December 21, 2009, 10:29:47 am » |
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Karoo responded to us via Twitter to answer claims that they are shaping the old services... No changes on max, the perceived decrease in speed is mainly due to customers using more bandwidth-intensive applications such as video streaming which were not available when the Max packages were designed, the latest packages will perform better when there is more traffic on the network - sorry for the long response! Hmmmmm..... Bullshit response given that their own staff are showing people that the new service is less-shaped... I don't quite follow what you are saying here. It's no secret that max packages are shaped more than the newer ones so there is bound to be a difference when shown. I remember when max option 1 used to give 100kB/s at times so for it to be shown giving 256kB/s from apple.com doesn't enforce the oppinion it is being shaped more. |
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richardmyers
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« Reply #28 on: December 21, 2009, 11:45:40 am » |
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Karoo responded to us via Twitter to answer claims that they are shaping the old services... No changes on max, the perceived decrease in speed is mainly due to customers using more bandwidth-intensive applications such as video streaming which were not available when the Max packages were designed, the latest packages will perform better when there is more traffic on the network - sorry for the long response! Hmmmmm..... Bullshit response given that their own staff are showing people that the new service is less-shaped... I don't quite follow what you are saying here. It's no secret that max packages are shaped more than the newer ones so there is bound to be a difference when shown. I remember when max option 1 used to give 100kB/s at times so for it to be shown giving 256kB/s from apple.com doesn't enforce the oppinion it is being shaped more. Indeed, my point is that the packages are being shaped more and more to get people to move over. Shape the hell out of it in the hope that people will get sick of not being able to use their connection 99% of the time and move over to Lite/Mid/Pro. |
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Richard Myers - Billing/CS Rep For Hire NextGenUs Customer: |
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dylan
Administrator
Ofcom Inspector
Broadband Provider: Karoo (Karoo Pro 1)
Posts: 1070
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« Reply #29 on: December 21, 2009, 02:48:16 pm » |
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@KarooBroadband - Here is the response by forum members to your reply. Pls respond in thread.
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Karoo Pro 1 Customer
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