everyone in hull cancel their broadband

[gusgormen]

enough is enough.  http://www.speedtest.net/result/644316210.png
 0.54 download.  unacceptable.  i think everyone in hull should cancel their broadband connection onthe same date, say 3rd january 2010.  i can quite happily do without my broadband for a few weeks.

[richardmyers]

Which package are you on and what are your line stats? What kind of speed do you see normally?

[gusgormen]

£16.99 / month- the old 8mb unrestricted downloads. i rang them about 6 weeks ago and suggested it was pants, they suggested i pay £50 to upgrade to the newest packages.  i watch a lot iplayer and skyplayer, utube, and download the odd mpeg.   i dont want to be capped and i dont want to pay £30 a month.  my connection is generally slow, and i cannot watch any videos between 8pm and 11pm without buffering every 30 seconds.  if i had the option to move to sky or bt they would probably do something about my problems.  as it is a threat of cancellation gets you nowhere as they know you'll come back within a few weeks begging for the line again.

[gusgormen]

my router stats:
Mode: G.DMT 
Type: Interleave 
Line Coding: Trellis On 
Status: No Defect 
 
  Downstream Upstream
Rate (Kbps): 6336  448 
 
SNR Margin (dB): 6.8  28.0 
Attenuation (dB): 38.0  22.0 
Output Power (dBm): 12.0  19.8 

 
Super Frames: 16056318  16056316 
Super Frame Errors: 12556  10 
RS Words: 0  0 
RS Correctable Errors: 0  0 
RS Uncorrectable Errors: 0  N/A 
 
HEC Errors: 10285  6 
OCD Errors: 102  1 
LCD Errors: 0  0 
Total Cells: 4078860770  0 
Data Cells: 57275342  0 
Bit Errors: 0  0 
 
Total ES: 16164  0 
Total SES: 374  0 
Total UAS: 90  0 

[coldpookie]

I'd be up for that, shall we say 3rd january all?  I'm sick of karoo and all their bs.  While hull is trying to progress with Economic regeneration, KCOM is holding it back.

Lets hope for a new year and a new ISP

[ramtops]

We've just moved into Hull, and were getting 3.3Mbit.  I phoned up and complained, and KC came out and fitted a new master socket, and we now get 12 ish.

[Karoo]

Dear Gusgormen

We're extremely sorry to hear you are not happy with your broadband connection. We would love to contact you to see what we can do to help improve things. To enable us to investigate this, would you be kind enough to Direct Message your details to our Twitter account @karoobroadband (just need your phone number) and we will get one of our Senior Technical Advisors to take a look and give you a call. If you don't want to do this, you could also call (free) 01482 606 101 and one of our team would be more than happy to help.

Many thanks

Karoo

[pdwright2k]

I agree KCom is really holding the regeneration of Hull back, It is just a Cartel and if you dont agree with them it is tuff as you have no other choice, I would certinally look at moving out of the bev area so i can get better services else where as connectivity is very important to me, and i dont like the fact that i am being totally ripped off every month by there package, £16.99 for 10GB it is such a con!

[Awibble]

My net connection is garbage too. Can i have a senior advisor call me please?

[gusgormen]

sorry, i didnt read this message before i sent a crappy reply back to my technical support call from yesterday. i'll ring them tomorrow, and let you all know the outcome.

[BS_YB]

Just had em on with me today. only got some action and them phoning me after I posted a complaint on their Facebook page 

My connection is constantly retraining down  till I get 1Mb if I am lucky.  Have plugged into master soket now and am using their "pants" thompson, as they are going to test the line for 24h.  Said if It was my wiring they were going to charge £76  to get a linesman down to check , I said that was not acceptable and complained that was very expensive, as they would be looking for something that wasn't their fault to charge me.  Nearly fell over when the chap told me that OFCOM told em to charge that much  and BT was twice as much.  Now as they have no competition,why would it be an issue what they were charging ?

I had changed up from a old package and the double speed is a load of BS



Speeds no faster that non ADSL2 what a con

YB

[Adrian]

BS_YB, there are a few things you can do to see if it is an internal wiring problem, one of these is connecting your filter and router to your test socket and seeing if that raises your speeds etc...
Also where abouts are you located? Postcode?

[bashdabish]

@ BS_YB Mate, I think you are missing the point. If the fault goes away when you are plugged into the *master socket then it shows the fault is within your premises and KC may charge. If the fault is still present in the *master socket then KC are responsible for it full stop unless it is your own equipment, but using the Thompson router will help discount that.

You will know either way by how it behaves over the 24hr test and therefore will know if you need a KC engineer to come down.

*By master socket I mean the little test socket (if you have one) that is revealed when you remove the faceplate. Plugging into this disconnects any extention sockets and eliminates any internal cabling issues.

@ adriandaz, you posted whilst I was still typing so apologies for repeating your point about the test socket.

[Adrian]

No probs, people can really help themselves if they are willing to do a few tests, such as using the master test socket and posting line stats etc...

Test socket: http://beusergroup.co.uk/technotes/images/b/b4/Testsocket2.jpg

http://www.kitz.co.uk/adsl/troubleshooting.htm

Creepy crawly tonight, is everyone streaming football?

[richardmyers]

Not streaming here, but slow as heck again. Man U are playing so it'll no doubt be blamed.