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Author Topic: Bundled phone calls on KC line  (Read 2267 times)
hullnet
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« on: August 04, 2009, 09:23:06 pm »

I dont use my home phone and am unhappy paying for the "Bundled Local Calls" how do I get out of this deal and just pay straight Line rental?
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Halloway
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« Reply #1 on: August 05, 2009, 10:57:44 am »

There is no way. Having the phone line (and paying for same) is a condition of having ADSL.
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hullnet
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« Reply #2 on: August 05, 2009, 01:04:01 pm »

Not quite what I meant, its the bundled calls I dont want to pay for. is anyone else paying for the line rental only without bundled calls?
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grabo1530
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« Reply #3 on: August 05, 2009, 01:08:30 pm »

I do not have a karoo internet account ,I use the phone once in a blue moon ,so if its possible to just pay for the line and not call bundle ,I also am very interested.
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chrisbyrd
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« Reply #4 on: August 05, 2009, 01:58:36 pm »

I'm sure this is against OFCOM rules...
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dylan
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« Reply #5 on: August 05, 2009, 08:28:07 pm »

I also believe this is against Ofcom rules. 
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grabo1530
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« Reply #6 on: August 06, 2009, 04:49:29 am »

Is it against ofcom rules ?
If so has anyone challenged it ?

May be our jumped up provider are over and above ofcom and the law.
kcom / ofcom  not a lot of difference in the title maybe they believe they are one and the same !
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hullnet
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« Reply #7 on: August 06, 2009, 10:26:01 am »

I've lodged a complaint with Ofcom. Stating that they do not offer a line rental only deal which is against Ofcom's regulations.
« Last Edit: August 06, 2009, 09:06:05 pm by hullnet » Logged
Robo
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« Reply #8 on: August 06, 2009, 03:17:41 pm »

Add me to your list of them wanting a line only deal.
I would have thought that it would have benifited Krapoo to have a line only deal for broadband.
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grabo1530
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« Reply #9 on: August 07, 2009, 05:58:42 am »

I've lodged a complaint with Ofcom. Stating that they do not offer a line rental only deal which is against Ofcom's regulations.

Hi Hullnet
Is this a recent complaint or has it been lodged for some time.
Do Ofcom have a time sale for responding ?
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hullnet
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« Reply #10 on: August 07, 2009, 06:36:56 am »

I logged it with Ofcom yesterday. they gave me a case number and told me someone would contact me. No details when.

Anyone can complain call 020 7981 3040, explain that KCom are bundling calls with the landline package which is against Ofcom regulations and that you want a landline only deal.

They acually asked me why I don't change provider, I  took a deep breath and explained.  Roll Eyes
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The Snowman
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« Reply #11 on: August 09, 2009, 06:37:02 pm »


They acually asked me why I don't change provider, I  took a deep breath and explained.  Roll Eyes

Priceless.

I'm going to give it a go

http://www.ofcom.org.uk/complain/
« Last Edit: August 09, 2009, 06:39:26 pm by The Snowman » Logged

The Snowman
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« Reply #12 on: August 09, 2009, 06:38:28 pm »

I've lodged a complaint with Ofcom. Stating that they do not offer a line rental only deal which is against Ofcom's regulations.

Hi Hullnet
Is this a recent complaint or has it been lodged for some time.
Do Ofcom have a time sale for responding ?

I'd presume it's 28 days
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grabo1530
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« Reply #13 on: August 10, 2009, 07:11:09 am »


They acually asked me why I don't change provider, I  took a deep breath and explained.  Roll Eyes

Priceless.

I'm going to give it a go

http://www.ofcom.org.uk/complain/


And after the 1st action ofcom instructs you to do which is

"speak to your phone company about your concerns.

Action:
Speak to your phone company

that bit would be as usefull as an ashtray on a motorbike


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Project Novo
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« Reply #14 on: August 14, 2009, 02:38:47 pm »

Sorry Hullnet - Unfortunately not  Angry

You are illegally "tied" to KC as KC make the provision of a telephone line conditional on you accepting their unlimited local phone call services which is illegal under UK Competition Legislation and Ofcom oversight but Ofcom WILL NOT do anything about this even though the practice of "tying" is illegal and anti competative.

Its not "bundling" its classified as "tying" - a distinct difference.
 
There is no justification for the KCOM tying of lines with local calls and OFCOM MUST INVESTIGATE and force KCOM to provide the option for a "metered" local calls service to Hull residents and businesses as was the case before the new Talk plans were introduced in the Autumn of 2005.

If you had the option this would then be classified as a "bundle"

KC now tie every domestic and business line in Hull that has a choice of calls provider apart from those where the business customer can commit to a call spend in excess of £30,000 per annum WITH KC !!! such as KUHCC and the bigger spending Hull businesses where they get the choice to pay for local calls on either a tied or metered "pay as you go" basis - at 5.5p untimed !!!!! ON A PER LINE BASIS !!!! - Discrimenation possibly !!!! - again illegal under their Ofcom oversight.  

However, it was Ofcom that permitted KCOM to apopt "tied" services under their watch so no investigation will be forthcoming. additionally, the potential loss of Revenue to KCOM and implications on KCOM would be significant if they were found to be in breach.

I'll leave you to you draw your own conclusions to this and the reasons for the lack of telecommunications choice in the Hull area !!!

have a look at:

http://www.ictregulationtoolkit.org/en/Section.1721.html

From an EU Competition Expert - I have several other responses from other experts ALL of which state that what KCOM is doing is illegal.  

"I checked and we don't act for Kingston so you can refer to me if you want.
The charges would appear to constitute illegal tying or bundling contrary to the Chapter II prohibition (s18) Competition Act 1998, make the provision of one service (provision of phone line) conditional on the provision of another product/service (extra phone minutes at a fixed charge), which the customer may not want, and the tying of which cannot be objectively justified. Where the supplier is dominant this is an abuse of a dominant position. It's hard to see how this would be justified. If it had been
previously discussed and cleared with Ofcom eg that Kingston wished to increase charges and regulator said they couldn't unless some quid pro quo, and this was the deal, it would be good to know. In the absence of any such deal, I think Kingston would struggle. A letter pointing this out to Kingston, and possibly saying the charge is in your view illegal as it contravenes CA 1998 would be the right course. Contact with Ofcom as you outline may also be desirable".

Its good see people finally waking up to the problem !!!

Ofcom have a legal responsibility to Act.

This is one of the major reasons for the lack of telecommunications choice in the Hull area.

PN

      


« Last Edit: August 17, 2009, 07:55:49 am by Project Novo » Logged
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