Karoo lose network!!!!!

[ScottAngry]

Speed is fine 800 KB/sec newsgroup earlier today, however Karoo status update is a little light with the info


Created   09-08-2008@23:21:00
Estimated Time   15 h
Resolution Time   10-08-2008@09:19:00
Time Taken   0d, 9h, 58m, 0s
Description   10-08-2008 09:21:38 - Resolved

09-08-2008 23:21:45 - Some customers may be experiencing a problem when trying to connect to the Internet. Our engineers are working to resolve the issue. We apologise for any inconvenience this may cause you.

Comments   This issue has been resolved and our engineers are closely monitoring the network. Thank you for your patience whilst we worked to remedy the problem and we apologise for any inconvenience this may have caused.

[dylan]

.....
09-08-2008 23:21:45 - Some customers may be experiencing a problem when trying to connect to the Internet. Our engineers are working to resolve the issue. We apologise for any inconvenience this may cause you.

Comments   This issue has been resolved and our engineers are closely monitoring the network. Thank you for your patience whilst we worked to remedy the problem and we apologise for any inconvenience this may have caused.

Karoo are cheeky lying buggers. They don't even allude to the fact that their entire network was down. Lets hope that the press have a field day with this.

Dyls

[Sean]

Karoo are cheeky lying buggers. They don't even allude to the fact that their entire network was down. Lets hope that the press have a field day with this.

Another chance for Anita Pace to tell us how good the service is...  Don't you feel like it just goes around in circles, if I write another three letters of complaint, I might get a free month again at least.

[jwh]

Beverley.

[Halloway]

Karoo are cheeky lying buggers. They don't even allude to the fact that their entire network was down. Lets hope that the press have a field day with this.

There's no mention of the outage on the HDM website.

[Hobbisbang]

Thats because no one has told them, the BBC, ITV, Register and HDM dident know !!!!

They Do Now

Sorry Kcom you carnt hide that one !!!!!!

[miken]

http://www.theregister.co.uk/2008/08/11/kcom_fails_again/

KCom, previously known as Kingston Communications, lost all internet access on Saturday afternoon at 3pm and was not able to restore it until 10pm that evening.

KCom, which has an effective monopoly in Hull, said it had engineers working on the problem and to ensure it does not happen again. The last time this happened the city was plagued with intermittent faults for much of the following week.

Business and residential customers were affected, as were communications between hospitals.

The last failure was blamed on a network upgrade, but a Reg reader and Hull resident said: "It's just not good enough not to have a back up or regression plan and we've had no explanation either."

KCom sent us this statement:

    "We had a significant network failure on Saturday 9 August starting at around 3pm with service being restored at about 11pm.

    This affected our Karoo and Kingston Communications customers, who were unable to connect to the Internet. Working with our suppliers, Nortel and Cisco we isolated the issue to restore service.

    Engineers worked throughout Saturday night and Sunday 10 August to ensure service was stable.

    We sincerely apologise for any inconvenience this caused our customers who were trying to access the Internet during this period.

    We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again."

Hull suffered similar outages in January this year and August last year. ®

[Hobbisbang]

its was me!!!!!!!

[ScottAngry]

January and August - looks like every 6 months they lose the network, not good at all.

[Halloway]

Just received:

Dear Customer

We are sorry.

At around 3 p.m. on Saturday afternoon, we experienced a major problem on the network which left many customers without an internet service. Our engineers began working on it immediately.  Unfortunately due to the magnitude and nature of the failure, service could not be restored until late on Saturday evening.

We'd like to take this opportunity to apologise to our customers for any problems this may have caused them. We do understand how frustrating it can be when it's not possible to connect to the internet. We can promise you that we're working with our suppliers to ensure that this fault will not occur again.

We're proud to serve the people of Hull and East Yorkshire and passionate about providing the best possible broadband service. This includes being honest when things go wrong. So thank you for your patience on Saturday - we appreciate it and we'll continue working as hard as we can to provide the service you expect.

Regards

Kevin Walsh
Managing Director


PS - If any customers are still experiencing problems connecting to the internet, this may be because you need to restart your router.  To do this, turn your router off for a minute and then turn it back on again.

--

Lots of customer relations bollocks and precious little actual information.

[Ficklefragger]

Some-one there has a sense of humour surely.


"If any customers are still experiencing problems connecting to the internet, this may be because you need to restart your router.  To do this, turn your router off for a minute and then turn it back on again."

There answer to every thing !

How many people vanished from the 21st century on Sat then ?

[Nosivad]

www.top10-broadband.co.uk

Hull suffers broadband outage
11th August 2008

Broadband subscribers in Hull were left disconnected last weekend after a network failure disrupted communications throughout the city.

KCom, a provider which supplies a large portion of Hull with broadband services, experienced the problems which affected its Karoo and Kingston Communications from a period of around 15:00 GMT on Saturday, August 9th to 22:00 GMT that night.

According to reports, communications between hospitals were hampered during the outage.

In a statement passed to technology news provider the Register, the firm commented: "We sincerely apologise for any inconvenience this caused our customers who were trying to access the internet during this period.
"We are working to understand the exact root cause of the issue and ensure that appropriate actions are taken to mitigate the risk of it happening again."

Many residents in Hull have complained at the broadband monopoly enjoyed by KCom’s Kingston Communications, with calls for competition in the area to be opened up being voiced.

[sphinx_uk]

Complete pants! A pathetic email and thats the last we will hear about it from them (untill another 6 months when they will misplace their network again. I'm sick of paying well above average for this intermitent service. 

[dylan]

Well done everyone (and hobbisbang for getting the story out there) for helping to make KC accountable.

Despite hiding behind the words "many customers" - and trying to make the problem seem smaller than it was - KC have to tell the truth when they talk to the big boys (the register et al).

KC can't hide the truth because people like you are watching. Keep watching and keep feeding back your observations at karooforums.net. Together we can make people listen.

[Fastethernet]

Is anyone else on the Beverley exchange experiencing any problems connecting? My line is down, again!