getting out of a karoo contract

[dunny]

ive been with karoo for 5 months now and i have 7 months left but im sick to death of constant discontections at my new address, at my old address i had a good service with 16mb up and 0.97down but since ive moved ive had around 40dc and 7 just today ive been in the address 5 days since monday and its getting on my nervs i called them on tuesday and they said they is nothing i can do, ive also applied for airnet,

now if i cant get out the contact what shall i do,

A.refuse to pay
B.downgrade and ride it out

can anyone help

[Scotty]

I would keep complaining, and if they do not resolve your problem, than you may be able to leave the contract because they are simply unable to provide the services in which they promise to you when you signed up.
If they manage to fix your issue, which technically they should do everything in thier power to do so, its all good.

Alternatively, I imagine that thier is some kind of termination protocol which can be applied, which are often reduced prices that you have to pay for the remainder of your contract, however this should be far cheaper than if you keep the service and just downgrade. By terminating, you will lose your KC service, but this will mean you can then move onto a alternative provider, such as AirNet etc.

Give them a ring, and ask about termination fees etc - or check the website.

[dunny]

i will do that find out and stuff and just get a phone for incoming calls from airnet

Edit: just checked and if i terminate my contract with kc then the full amout is due but if i downgrade then terminate it will be cheeper

[bashdabish]

ive been with karoo for 5 months now and i have 7 months left but im sick to death of constant discontections at my new address, at my old address i had a good service with 16mb up and 0.97down but since ive moved ive had around 40dc and 7 just today ive been in the address 5 days since monday and its getting on my nervs i called them on tuesday and they said they is nothing i can do, ive also applied for airnet,

now if i cant get out the contact what shall i do,

A.refuse to pay
B.downgrade and ride it out

can anyone help

Have you reported your fault to the TS team? It's not quite clear if you have or not.

[Scotty]

i will do that find out and stuff and just get a phone for incoming calls from airnet

Edit: just checked and if i terminate my contract with kc then the full amout is due but if i downgrade then terminate it will be cheeper

Full amount? Wow, KC really do exploit thier customers.

Personally though, I would at least give them a chance to fix the problems by reporting them to thier technical support team, as they have to try everything in thier power to do so.

If they can't fix the issue, then you will have a gateway out of the contract, because they are not providing the services that you signed up for.

[dunny]

i have tried i called them and told them about the speed and they said its because i am so far from the exchange i will only get the speed im getting and they cant change that, i also called them out the constant dc and they said im doing it i said i rnt and they said its not been d/c from our side its yours i just said ok watever im done with kc ill get out of the contract one way or another

[miken]

Post your line stats please (see http://www.kitz.co.uk/adsl/frogstats.php)

[mrX]

It might be worth trying to get to root of the disconnections, if you can try another router, filter etc to rule out your equipment, as they will ask you to do that, also see if you can try the connection from the test socket, by removing the faceplate off your main socket, this will then exclude problems from your internal wiring.

[dunny]

its not my equipment its the distance i am from the exchange i have a netgear wireless n rooter which i used at my old address for 3 months and my dads address for 7 months all with no problems and no disconections, all of the area i live on greatfield has a RED connection on the karoo map thing i just dont know how they can get away with offering such a crap service in 1 area of hull and such a fast service in another

miken my rooter isnt on there so how would i find out my line stats

[bobthebuilder]

there is your problem greatfield is one b ig ****hole  for the net might aswell get yourself some carrier pigeon

[dunny]

there is your problem greatfield is one b ig ****hole  for the net might aswell get yourself some carrier pigeon

i know only just moved up here, thats why i am going with airnet

spoke to karoo today and they said if u cancel i can just repay the rest of my contract off so thats what im going to do

[bobthebuilder]

i was with karoo and i didnt pay all my contract when i left i paid 1 month and a 70quid fine

[dunny]

they told me today that i have to pay the rest of my contract if i leave before april next year

[bobthebuilder]

i must off been lucky then  was only on it for about 4 months aswell

[Karoo]

Hi Dunny

Very sorry to see your posts on the forums - if you send your tel number and details to consumerservices@karoo.co.uk, we'll get a senior technician to have another look into this for you.

thanks
Karoo